Hotel Zagakukan - Hakone

Just spent 2 nights in a Standard Double Room at Zagakukan. Loved the cozy design, huge comfy bed, and that little birthday gift surprise! Though the view wasn't great, we were hardly in the room. Would totally come back!

Beautiful hotel in a beautiful elegant style building. Central heating, an individual safe, and multi-channel TV available in the deluxe twin room. Reasonably spacious bathroom with a bathtub; helpful and friendly staff. Favourable location at a moderate distance from Jackpot Baptist Church. Only 10 minutes walking to the city centre.

It was a brand-new hotel. Booked a double room with amazing bath tub.

I had such high expectations for my stay, but the lack of friendly staff and a general bathroom before check-in really put a damper on things. Why no complimentary gestures for the inconvenience? It's not like i'm just anyone. I almost considered a good review, but just couldn't, it was that disappointing.

The room was good sized, moreover beautifully designed with the bathroom taking up a lot of space. Attentive service was provided here...

Very friendly and affable staff entire time.

Fashionable and great-sized units with the bathroom taking up a lot of space. Particularly good and unbeatable location to everything we experienced in Japan up to that point, easy to get around. And so close to bus stops, a cafe opened before 9/10, and train station;))

The staff were friendly, and the hotel's location was picturesque, surrounded by beautiful greenery.

No available breakfast.

Unexpected culinary delights await

The Superior Twin Room was modern and clean. The breakfast options were limited, but the sushi dinner was a good surprise.

Accessibility was an issue. A lengthy 30-step staircase to the lobby and no English-speaking staff made check-in challenging. The absence of a public onsen was disappointing since I hoped to relax there.

Check-in time at 5 PM is a hassle after a long journey. You can't just crash in your room before heading out. The onsen experience fell flat with overly hot water and hygiene concerns like green algae, and the rooftop area felt neglected-it's not as appealing as the promotional photos. Plus, the windows in the Standard Double Room were opaque, leaving you with no view to enjoy.

Private rooftop onsen was a highlight.

It was just a fine choice for a lightning stop in Hakone, great for the money. The room was cozy, and I appreciated the cleanliness and tidiness throughout the hotel. Pack an umbrella for the walk to the station, as the weather can change quickly.

an enchanting experience with cozy yukatas and immaculate service

The room design radiated warmth and modernity. Amenities like the rain shower added luxury. The staff were really nice for us.

The room was huge and impeccably clean, and the private rooftop onsen was a good touch that elevated the experience. The attention to detail was excellent, from the traditional yukatas to the thoughtful birthday gift that added a personal touch to our special occasion.

Strongly recommend for one night

Clean room, modern amenities, with a huge comfortable bed and free bottled water, with excellent free wi-fi, made it easy to stay connected .

Could not be improved in any way.

This place was a total game, changer! I mean, the rooftop onsen was mind, blowing, seriously! And let's talk about those beds , like sleeping on a cloud! the staff. Plus, the whole vibe with the tatami floors and private onsen was so cozy and cool. And don't get me started on the location , absolutely stunning views and just a short walk from the station. They even went above and beyond when I forgot my rain jacket, making sure it got to me at the next spot. Talk about top, notch service! Trust me, this place is a hidden gem, you've gotta check it out! .